BodiSure Warranty

Warranty Periods

All BodiSure Devices are covered by a 1 year warranty (excluding Accessories and Consumables).

Limited Warranty

We are the sole authorised Distributor of BodiSure Products in Australia. Our Warranty only applies to products purchased in Australia from authorised resellers of the Product. The Warranty does not apply to any product imported directly into Australia by someone other than us. This includes any products ordered online from overseas or from within Australia other than from us.

If you are in doubt as to whether our Warranty will apply to the Product purchased by you, we invite you to contact us.

 

General Warranty and Returns Information

Faulty Items

Warranty / Returns within the first 14 days.

Should you receive your items with the following faults we will happily offer replacement items subject to stock availability.

  • Product is Dead on Arrival
  • An incorrect item was shipped to you

If we do not have a replacement item a full refund or replacement with new eqivalent model will be given.

If the above applies please contact us within 10 days of dispatch or 7 days of receipt of the item to arrange for it to be replaced. Products must be returned to us within 14 calendar days.

All products must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product.

All returned goods will be checked by our service department prior to replacement. If no fault is found return will be at the customer’s expense.

Warranty issues outside the first 14 days.

Warranty issues beyond the initial receipt. Please contact us with details of the problem, often these can be easily resolved through communication without the goods needing to be returned. Telephone support is provided to assist with any technical issues and minimise on returns. Please call JA Davey: 1800 807 464

All items returned during this time will be at customer’s expense, return postal costs will be advised at the time of authorisation of the return.

Before you send in your unit for service

Before sendingin your unit for service, please take a few minutes to do the following:

  • In your instruction manual, read the troubleshooting section and the section describing common errors, their cause and remidies (Product instruction manuals can be downloaded from : here.)
  • Contact BodiSure Healthcare customer service. Our staff are trained to assist you with most issues you may have experienced, without the need to send your product in for service.

PLEASE CALL OUR TOLL FREE NUMBER

IN AUSTRALIA
Free call: 1800 807 464

IN NEW ZEALAND
Free call: 0800 523 583

Sending in your unit for service

  1. Should repair be needed within the warranty period, enclose the tear off section of this warranty card or a repair form available from: www.jadavey.com.au) and your proof of purchase receipt. Please ensure all relevant details are completed before sending your unit in for service.
  2. If you have registered your warranty information at: www.jadavey.com.au, please ensure your contact details are still current and include a brief description of the problem you are experiencing together with your purchase receipt.
  3. Include the BodiSure unit with all product components in your package. This is extremely important, so our repair technicians can make the correct diagnosis with any problems.
  4. Please return the unit, tax invoice, warranty card or repair form and your extended warranty confirmation if relevant at your cost to:

IN AUSTRALIA
J.A.Davey Pty Ltd
PO Box 84
Port Melbourne
Victoria Australia 3207

IN NEW ZEALAND
BV Medical – BodiSure Repairs
Unit 7, 110 Mays Road
Penrose, Auckland, New Zealand. 1061

Register BodiSure Warranty – New Zealand Only

Register online to receive 12 months warranty.

Conditions: The product must be registered within the first year from date of purchase. The product must be purchased from an authorised BodiSure retailer.

    DoctorPharmacistFriend or FamilyWebsiteAdvertisement Website/MagazineI received as a giftOther

    BodiSure cushion massagerBodiSure back massagerI do not own any other BodiSure products

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